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Exam Code: 642-165 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Unified Communications Contact Center Express Implementation
Certification Provider: Cisco
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2021 Jul 642-165 certification cost:
Q111. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is an IP phone agent.
B. The agent is not ready.
C. The agent is not on a call.
D. The agent is not in the team currently being viewed by the supervisor.
Answer: D
Q112. What should you set the Client Configuration to when configuring the ODBC Data Source for the Database Subsystem?
A. Multiprotocol
B. Named Pipes
C. TCP/IP
D. NWLink IPX/SPX
Answer: C
Q113. In Cisco unified ccx, where is wrap-up data enabled?
A. In the Cisco supervisor desktop
B. In csq configuration on application administrator
C. On work flow groups on Cisco desktop work flow adm
D. In resource configuration or app adm
Answer: C
Q114. In a CRS cluster with Standby Servers, which of the following statements are true? (Choose two.)
A. The Standby Server can be installed across the WAN from the active server.
B. MS SQL 2000 must be installed for the data stores.
C. MS SQL 2000 or MSDE can be installed for the data stores.
D. On the Standby Server, you must install the same components that are installed on its corresponding active server.
Answer: BD
Q115. Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?
A. IPC Resource Calculator
B. CT1 Port Calculator
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified CCX Applications Administration
Answer: C
Avant-garde exam 642-165:
Q116. What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?
A. 150
B. 200
C. 300
D. 400
Answer: C
Q117. What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for overflow.
Answer: A
Q118. What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
A. 10 agents
B. 50 agents
C. 300 agents
D. 100 agents
Answer: B
Q119. Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified Contact Center Express Media Subsystem
B. Cisco Unified CallManager Device Configuration
C. Cisco Unified Contact Center Express Directory Management
D. Cisco Supervisor Desktop
E. Cisco CRS Administration, JTAPI Trigger Creation
Answer: E
Q120. Which three of the following are licensed Cisco CRS 4.0 software products? (Choose three.)
A. IPCC Express (Standard, Enhanced, or Premium)
B. IP IVR
C. Auto Attendant
D. IP Queue Manager
Answer: ABD