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2021 Sep cisco 642-165 study guide:
Q101. What happens when the CRS Engine fails in a High-Availability CRS deployment?
A. E. B. Answer: A Q104. Which three tasks are supported by the Cisco unified CCX editor? (Choose three) A. C. D. Answer: BCE Q105. What is the typical number of trunks in a Call Center? A. equal to half the number of IVR ports B. greater than the number of IVR ports plus the number of agent phones C. less than or equal to the number of IVR ports plus the number of agent phones D. twice the number of IVR ports plus the number of agent phones Answer: C Q106. What is the purpose of setting the Flush Input Buffer field of the Menu step to true? A. to release memory held by the prompt variable B. to clear previously entered input before the Menu step executes C. to specify if the step can be interrupted by an agent who becomes available D. to prevent the caller from entering a menu choice before the prompt has played Answer: B Q107. A preview out bound dialer uses which source and destination resources? A. A CTI port to the customer B. ACD line of the agent to the customer C. the personal line of the agent to the customer D. a CTI port agent then redirected to the customer Answer: D Q108. Which one is the Enhanced premium on cc express? A. HTTP-based trigger B. Wrap-up time C. Keystroke macros D. Supervisor recording E. Agent to agent text chatting Answer: A Q109. Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? A. Phone1 is the only mandatory field. B. Up to three custom fields can be added. C. List filtering for "Do Not Call" is unsupported. D. When records have matching phone numbers, only one record is created. E. Imports can be automatically executed on a weekly basis. Answer: ACD Q110. How is the default e-mail address in the E-mail Subsystem Configuration page used? A. It receives all mail sent in the Send E-mail step as a bcc. B. It is used if no e-mail contact is specified in the Create E-mail step. C. It becomes the From address in the Send E-Mail step if no address is specified. D. It automatically receives alarms generated by the Cisco CRS Server. Answer: C
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