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2021 Feb 642-165 uccx exam:
Q51. How do you obtain CRS license files?
A. They are in the license folder on the CRS CD.
B. They are in the license folder on the CallManager CD.
C. They are sent by e-mail from Cisco.
D. They are in the license folder on the Cisco IPT OS CD.
Answer: C
Q52. When a call terminates, which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent's next state?
A. Service Level settings
B. Automatic Work
C. Automatic WrapUp
D. Resource Pool selection
E. Prompt for this CSQ
Answer: B
Q53. The Cisco Unified CCX license MAC is generated based on which three items? (Choose three)
A. Hostname
B. IP address
C. gateway address
D. physical MAC
E. Cisco Unified CCX version
Answer: ABC
Q54. In CRS Administration, what is created on the Communications Manager when you add a Unified CM Telephony group?
A. CRS CTI Route Point
B. CTI Ports
C. CRS Call Control Group
D. Communications Manager Call Control Group
Answer: B
Q55. Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
A. Agent Name
B. WrapUp Time
C. Service Level
D. Overflow CSQ
E. Automatic Work
F. CCX Application
Answer: BCE
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Q56. You are designing a Cisco Unified Contact Center Express system with three requirements:
250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls How many seats should be purchased?
A. 120 seats with 30 outbound seats
B. 150 seats with 30 outbound seats
C. 180 seats with 30 outbound seats
D. 250 seats with 30 outbound seats
Answer: B
Q57. During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Connection Not Available
B. SQL Error
C. Successful
D. Timeout
Answer: C
Q58. What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment?
A. 300
B. Varies. Based on the number of expansion servers
C. Varies. Based on the number of configured applications
D. 150
E. 200
Answer: A
Q59. By which ways does remote monitoring allow the monitored call to be selected? (Choose two.)
A. by CSQ ID
B. by Agent Name
C. by agent extension
D. by application ID
E. by media group ID
Answer: AC
Q60. Which configuration can have skill assigned to it in Cisco ccx?
A. Contact service queue
B. Skill groups
C. Resource group
D. Competence queue
Answer: C