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Exam Code: 642-165 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Unified Communications Contact Center Express Implementation
Certification Provider: Cisco
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2021 Sep 642-165 passing score:
Q61. Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C
Q62. Which type of information is available from the cisco unified contact center express control center?
A. database replication status
B. system parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C
Q63. Which Cisco Unified Contact Center Express deployment scenario is valid?
A. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications Manager 4.1
B. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications Manager 4.0
C. Cisco Unified Contact Center Express 5.0 with Cisco Unified Communications Manager 5.0
D. Cisco Unified Contact Center Express 4.5 with Cisco Unified Communications Manager 4.3
Answer: A
Q64. Which three feature enhancements are included in Cisco Unified Contact Center Express 5.0 Supervisor Desktop? (Choose three.)
A. dockable windows
B. graphical reports
C. multi-tab browsers
D. URL push to agents
Answer: ABD
Q65. Which interface is used to configure debug parameters for log files?
A. Control Center
B. Custom File Configuration
C. Datastore Control Center
D. Alarm and Trace Configuration
Answer: A
Most up-to-date examcollection 642-165:
Q66. Which step must be executed before an email can be sent?
A. Send Email
B. Attach Email
C. Create Email
D. Delete Email
Answer: C
Q67. How does the CRS Server know that it has received an ASR-enabled contact?
A. The workflow has ASR steps in it.
B. The contact is on an ASR Dialogue Group channel.
C. The contact is on a JTAPI Call Control Group channel.
D. The contact is on a Cisco Media Dialogue Group channel.
Answer: B
Q68. In the Cisco Unified CCX Editor, where do you start the debugger?
A. toolbar
B. Step palette
C. Design window
D. Variable window
Answer: A
Q69. Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?
A. five recording servers
B. a simplex database server
C. five simplex VoIP monitoring servers
D. two VoIP monitoring servers and three recording servers
Answer: C
Q70. What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provide more efficient management of flows that are called by multiple other flows
Answer: E