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Q31. What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced? (Choose two.)
A. The agent is logged in and is on the phone.
B. The agent is logged in but is not on the phone.
C. The supervisor is a participant in a phone call.
D. The supervisor has barged in.
Answer: CD
Q32. Where do you send the finished configuration and ordering spreadsheet when manual bid assurance is required?
A. ccbu-pm@cisco.com
B. crs-ba-submit@cisco.com
C. ask-icd-ivr-support@cisco.com
D. ask-icd-ivr-pm@cisco.com
Answer: B
Q33. Where can you start, stop, and restart Cisco unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administrator
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administrator
Answer: A
Q34. Which of the following CRS upgrades are allowed? (Choose three).
A. CRS 2.2 to CRS 3.5
B. CRS 3.1 to CRS 4.0
C. CRS 2.2 to CRS 4.0
D. CRS 3.5 to CRS 4.0
Answer: ABD
Q35. If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful
Answer: B
Avant-garde 642-165 dump:
Q36. If DB Get is done after a DB read that return 0 row, which branch of the DB Get step will be executed?
A. no data
B. time out
C. SQL error
D. Successful
Answer: A
Q37. Which step library is included in the license for Cisco Unified CCX Standard?
A. ICM steps
B. e-mail steps
C. database steps
D. document steps
Answer: D
Q38. Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco Unified CCX Engine
C. Cisco Unified Operations Manager
D. Cisco Unified Communications Manager
E. Recording Component
F. Informix DB
Answer: BEF
Q39. Which of the following is not an input that is required when you install Cisco Unified CCX?
A. application username
B. platform administrator username
C. IP address
D. default language
E. time zone
Answer: D
Q40. What is a benefit of using sub flows?
A. creates a framework for CRS Server status reporting
B. decreases latency through increased bandwidth on CRS Server
C. collects information about callers to agents
D. decreases the amount of flows
E. provides more efficient management of flows that are called by multiple other flows
Answer: E