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Q1. Why is it important to forecast sales?

A. Forecasting helps a company know what's in the pipeline

B. Forecasting allows a company tomanage revenue

C. Forecasting tells managers the percent of deals closed

D. Forecasting moves opportunities through stages

Answer: B


Q2. CORRECT TEXT

How do you define clean data?

Answer: Data that is trusted by the user.


Q3. Which of the following is good ChatterEtiquette? (Select all that apply)

A. Connect with co-workers by letting them know about your weekend

B. Direct users to a subject matter experts

C. Ask questions to gain vertical expertise

D. Ask questions about bonus schedules

Answer: BC


Q4. Which of the following stage should be matched with the Forecast Category "Pipeline"?

A. Early pipeline stages

B. Mid pipeline

C. Late pipeline stages

D. Closed and Won

E. Closed and Lost

Answer: A


Q5. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A. Route cases toagents in an alternate center.

B. Disable the Interactive Voice Response (IVR) system.

C. Deliver training on case handling for contingent staff.

D. Update the case status field values.

E. Monitor service level agreements (SLAs) and notify customers.

Answer: ACE


Most up-to-date Sales-Cloud-Consultant practice question:

Q6. Customizable Forecasting must be enabled by salesforce.com support.

A. True

B. False

Answer: B


Q7. You want to sync a new quote with its opportunity, but an old quoteis already syncing. What should you do first?

A. Open new quote detail page so you can start syncing process

B. Check the syncing checkbox for new quote in the quote related list on the opportunity

C. Uncheck the syncing checkbox for the old quote

D. Stop the syncingfor the old quote

Answer: D


Q8. 2 lines of business LOB, each with custom opportunity stages & record types – choose 2 answers

A. Users able to see all stages in listview filter drop downs

B. Users able to see all stages in report filterdrop downs

Answer: A,B


Q9. CORRECT TEXT

What is the capability and limit of using email from within Salesforce?

Answer: You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the number of these emails sent individually.


Q10. CORRECT TEXT

When using Social Contacts, what determines the amount of information a Salesforce user sees when viewing a social network profile for a contact?

Answer: 1. The user's social network connection to the contact

2. The contact's social network privacy settings