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2021 Nov a 220-801 and 220-701:

Q111. A helpdesk technician is troubleshooting a user’s monitor which has a yellow tint. The technician is informed of the asset number and discovers that it is one of the last CRT monitors. Which of the following would be the MOST appropriate response? 

A. Replace the old monitor with a new LCD. 

B. Have the user carry the monitor to the technician’s desk and exchange it for an LCD monitor. 

C. Ask the user what changed recently to cause the shaking images. 

D. Tell the user to degauss the monitor. 

Answer: A 


Q112. Which of the following occurs during POST? 

A. OS loads 

B. Safe Mode starts 

C. RAM check 

D. MBR check 

Answer: C 


Q113. Which of the following settings is MOST likely to be controlled through the use of a laptop’s Function (Fn) key? (Select TWO). 

A. Wireless 

B. Brightness 

C. Sleep Mode 

D. NumPad 

E. Power 

Answer: BC 


Q114. A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue? 

A. Faulty RAM 

B. 240 volt Kitchen outlets 

C. Power Brownouts 

D. Excessive Heat 

Answer: D 


Q115. When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks? 

A. Ring 

B. Mesh 

C. Star 

D. Hybrid 

Answer: C 


Up to the immediate present 220-701 practice exams measureup:

Q116. Which of the following connection types are MOST likely to be found in the front of a PC case? (Select TWO). 

A. Molex 

B. RS-232 

C. SATA 

D. USB 

E. Audio 

Answer: DE 


Q117. Which of the following RAM types is used if it is labeled as 4 GB PC1333? 

A. RAMBUS 

B. DDR3 

C. SDIMM 

D. SIM 

Answer: B 


Q118. The most important customer a technician has is: 

A. the customer standing right in front of them. 

B. the customer who owes the company the most money. 

C. the customer calling on the phone. 

D. the customer they have an appointment with in an hour. 

Answer: A 


Q119. A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals? 

A. Keyboard filters 

B. Privacy filters 

C. Screensavers 

D. Secure display drivers 

Answer: B 


Q120. Which of the following is the default HTTPS port? 

A. 25 

B. 80 

C. 110 

D. 443 

Answer: D