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2021 Jul 220-701 questions:

Q21. A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user? 

A. “Sometimes computers are just strange, but it seems to be working now.” 

B. “You gave them the wrong address and caused this problem.” 

C. “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.” 

D. “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.” 

Answer: C 


Q22. Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line? 

A. PCI tuner card 

B. PCI modem 

C. PCI SCSI 

D. PCI Ethernet 

Answer: B 


Q23. A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information? 

A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted. 

B. Uninstall the payroll software to ensure confidentiality. 

C. Have the director remove sensitive data before the computer will be repaired. 

D. Perform needed repairs while avoiding sensitive data. 

Answer: D 


Q24. Which of the following connectors is commonly used on a shielded twisted pair cable? 

A. BNC 

B. RJ-45 

C. F 

D. HDMI 

Answer: B 


Q25. After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause? 

A. The wireless switch was damaged during the display installation. 

B. The network card has failed. 

C. The new display is interfering with the wireless signal. 

D. The antenna connector was not reconnected. 

Answer: D 


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Q26. The contrast ratio for an LCD monitor is BEST defined as the ratio between: 

A. display resolution and brightness. 

B. power consumption and output intensity. 

C. power savings of a comparable CRT monitor and the LCD. 

D. the darkest and lightest displayed output. 

Answer: D 


Q27. Which of the following computers are used for basic applications and meets the MINIMUM requirements for running Windows? 

A. Virtualization workstation 

B. Home server PC 

C. CAD workstation 

D. Thin client 

Answer: D 


Q28. Which of the following is the form factor of a standard S-video connector? 

A. DB-15 

B. DB-25 

C. DIN-6 

D. DB-9 

Answer: C 


Q29. Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem? 

A. Use non-technical terms. 

B. Use the appropriate acronyms. 

C. Use proper technical terms. 

D. Use email to ensure a written record. 

Answer: A 


Q30. Which of the following describes a secure connection over the Internet between two sites? 

A. FTP 

B. VLAN 

C. VPN 

D. HTTP 

Answer: C