Top Tips Of Up To Date CIS-ITSM Answers

NEW QUESTION 1
What is KCS (Knowledge Centered Services)?

• A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
• B. A documented methodology to provide a set of best practices for creating and maintaining knowledge
• C. A dashboard with specific visualization of the different knowledge bases and categories
• D. An application that helps agents and managers to create cases from Knowledge articles

Answer: B

NEW QUESTION 2
Which role would give you access to the CI Class Manager?

• A. ecmdb_admin Most Voted
• B. ecmdb
• C. class_manager
• D. sn_class_manager

Answer: A

NEW QUESTION 3
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

• A. Edit in Catalog Builder
• B. Edit in Item Designer
• C. Edit in Catalog Item Designer
• D. Edit in Form Designer

Answer: A

Explanation:
https://docs.servicenow.com/bundle/utah-servicenow- platform/page/product/service-catalog-management/concept/catalog-builder.html

NEW QUESTION 4
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

• A. USM Assignment Lookup Rule
• B. Automatic Assignment for ITSM
• C. Populate Assignment Group based on Cl/SO
• D. Auto-populate ITSM Assignment Groups

Answer: C

NEW QUESTION 5
How is granular read and write access for a specific change model defined?

• A. Setting Advanced Security to true and applying user criteria
• B. Configuring ACL's on the Create New landing page
• C. Change properties
• D. Configuring ACL's on the chge_model table

Answer: A

NEW QUESTION 6
What would you use to define a common grouping of configuration items such as all web servers in Miami?

• A. CI class
• B. Dependent group
• C. CSDM component group
• D. Dynamic CI group

Answer: D

NEW QUESTION 7
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

• A. On the Cart Layout, Columns tab, unselect Quantity column
• B. On the Catalog Item, Columns tab, unselect Quantity column
• C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
• D. On the Catalog, Advanced View, unselect Use cart layout, select No quantity
• E. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer: C

NEW QUESTION 8
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

• A. Workflow
• B. Activity Map
• C. Flow
• D. State Transitions

Answer: AC

NEW QUESTION 9
What are the components of a Flow Action?

• A. Processes, Subprocess aid Action Steps
• B. Indexes, Processes and Outputs
• C. Inputs Action Steps and Outputs
• D. Inputs Processes, Subprocesses and Outputs

Answer: C

NEW QUESTION 10
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

• A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
• B. Tester is not impersonating Problem Coordinator
• C. The customer did not pay the bill for Knowledge management
• D. The sn_known_error_write role is required to see the Create Known Error article link
• E. The requirement was not m the stories

Answer: A

NEW QUESTION 11
On the Release record, what are the available options on the Release phase list?

• A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
• B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
• C. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
• D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Answer: D

NEW QUESTION 12
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

• A. Change - Emergency - Review
• B. Change - Emergency - Authorize
• C. Change - P1 - Review
• D. Change - Major Incident - Authorize
• E. Change - Emergency - PIRQUESTION NO:

Answer: A

NEW QUESTION 13
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

• A. State Model
• B. Workflow Dashboard
• C. Action Modeler
• D. Task Creator
• E. Flow Designer

Answer: E

NEW QUESTION 14
How is the Resource Management application activated?

• A. Installed with PPM Standard plugin
• B. Installed as part of Release Management plugin
• C. Installed as part of adding users
• D. Installed automatically as part of new system

Answer: A

NEW QUESTION 15
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

• A. sn_business_user
• B. sn_problem_read
• C. sn_service_owner
• D. sn_problem_write
• E. sn_problem_business_user

Answer: B

NEW QUESTION 16
......