What Breathing CIS-ITSM Test Questions Is

NEW QUESTION 1
In release management what controls the movement of the state from Scoping to Awaiting Approval?

• A. Flow
• B. State model
• C. Manual state selection
• D. Workflow

Answer: D

NEW QUESTION 2
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

• A. Cls defined directly in cmdb_ci_computer and all parent classes
• B. Just GIs defined directly in cmdb_cl_computer
• C. Cls defined directly in cmdb_ci_compulet and all child classes

Answer: C

NEW QUESTION 3
You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

• A. Change Interceptor
• B. Change Form
• C. Change Landing Page
• D. Change Overview

Answer: A

NEW QUESTION 4
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

• A. Service Portal
• B. Service Dashboard
• C. Service Map
• D. Service One Stop Shop
• E. Service Catalog

Answer: E

NEW QUESTION 5
What is an example of a good use case for an Order Guide?

• A. Order a set of Dishes
• B. Order a Custom Automobile
• C. Order a Technical Consultation
• D. Order a Couch
• E. Order a case of Laundry Soap

Answer: A

NEW QUESTION 6
Which property on an order guide will pass variables from one item to another item with equivalent variables?

• A. Cascade Variables
• B. Share Variables
• C. Waterfall Variables
• D. Mirror Variables

Answer: A

NEW QUESTION 7
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

• A. Manage Risk Assessments
• B. Delete CAB Definition
• C. Manage Risk Conditions
• D. Delete Change
• E. Create and manage Approval Policies

Answer: ACD

NEW QUESTION 8
Which type of catalog item may be found in a Service Catalog?

• A. Categories
• B. Content Items
• C. Requested Items
• D. Execution Plans

Answer: B

NEW QUESTION 9
The ability to authorize requests is enabled using a role which requires a user license. What is this role?

• A. sn_approval_write
• B. sc_approver
• C. approver
• D. approver_user

Answer: D

NEW QUESTION 10
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

• A. Incident SLA clock is un-paused
• B. Incident record is updated, per the action's script Most Voted
• C. Auto-reply sent to sender, recommending they use Portal chat
• D. Incident record is re-set to state = attention required

Answer: B

NEW QUESTION 11
FILL IN THE BLANK
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page

• A. Change Overview
• B. Change Interceptor
• C. Change Catalog

Answer: D

NEW QUESTION 12
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

• A. Automatically via the Change - Implementation subflow
• B. Manually by the user during New, Assess, and Authorized states
• C. Automatically depending on the category selected on the Change Request
• D. Manually by the user during all states, except Closed or Canceled

Answer: AD

NEW QUESTION 13
What is the trigger for the Change - Normal - Assess Flow?

• A. A Change request using the Normal Change model is moved to the Assess state
• B. A Change request using the Normal Change model is Assigned to a group
• C. A Change request using the Normal Change model is created
• D. A Change request using die Normal Change model is Low Risk and is moved to the Assess state

Answer: A

NEW QUESTION 14
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

• A. Sets of Variables
• B. Entitlements
• C. Icons
• D. Flows and Subflows

Answer: AD

NEW QUESTION 15
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

• A. Stage labels and names can be changed
• B. States for the requested item records can be renamed
• C. Define a Service Level Agreement for a stage
• D. Estimated durations can be set

Answer: AD

NEW QUESTION 16
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