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2021 Nov exam 810-403:

Q31. Which two options are financial considerations related to determining business outcomes? (Choose two.) 

A. Capital Expenditures, Operating Expenses. 

B. Internal Return Rate, Discount Rate. 

C. Payback, Chargeback. 

D. Capital Expenditures, Working Capital. 

E. Chargeback, Showback. 

Answer: A,E 


Q32. How does a performance measurement help the customer business? 

A. Provides feedback on progress towards settled goals. 

B. Compliance of certain industries regulations. 

C. Help companies monitor its past state. 

D. To reward and to discipline employees. 

Answer: A 


Q33. Which two options are major tensions that business performance measurement could help balance? (Choose two.) 

A. Responsive / non-responsive. 

B. Different performance expectations. 

C. Profit, growth and control. 

D. Critical / non-critical. 

E. Monitor and control. 

Answer: B,C 


Q34. Which two benefits does IT as a Service provide to the customer? (Choose two.) 

A. Reduced OPEX. 

B. Reduced CAPEX. 

C. Reduced ROI. 

D. Reduced TCO. 

E. Reduced Chargeback. 

Answer: B,D 


Q35. Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes? 

A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs 

B. Refining, enriching or developing & enabling new business processes, new markets, and customer interactions 

C. Taking advantage of new technology to increase business relevance 

D. Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users 

Answer: B 


Renewal 810-403 exam questions:

Q36. What is the benefit of using the Business Model Canvas to understand and describe the customer's business? 

A. It is a mandatory tool in every business school. 

B. Business models are the same across industry verticals. 

C. Understanding the customer business model is essential for determining the right business outcomes. 

D. Each organization has multiple business models. 

Answer: C 


Q37. Which three options are considerations you have to take into account when communicating the business outcomes story? (Choose three.) 

A. Be aware of people's time and length of presentation. 

B. Organize the presentation so that the message is clear and key points emerge early. 

C. Prepare carefully the agenda and the objectives definitions. 

D. Use the right verbal and corporate language. 

E. Know your audience and what is of interest to them. 

Answer: A,B,E 


Q38. Which four aspects are considered by the Business Model Canvas? (Choose four.) 

A. Finances 

B. Business structure 

C. Sales people 

D. Business development teams 

E. Business value proposition 

F. Strategic Analysis 

Answer: A,B,C,E 


Q39. KPIs are quantitative measurement of progress against the tactical goals of an organization. Which are three characteristics of KPIs? (Choose three.) 

A. KPIs must be strategic and tactical in nature 

B. KPIs can be financial, managerial, or operational 

C. KPIs measure progress against goals 

D. KPIs are set according to priorities: magnitude and urgency 

E. KPIs define what needs to happen to achieve desired results in the time, budget, and level of expected quality 

Answer: A,C,D 


Q40. Cisco Internet of Everything connects people, processes, things, and data. Which two of its characteristics have an impact on businesses? (Choose two.) 

A. Leveraging data into more useful information for decision-making 

B. Connecting people for measuring services' usage trends 

C. Delivering the solutions and products to the right person at the right time 

D. Having physical devices and objects connected to the Internet and to each other for intelligent decision making 

Answer: A,C