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Q151. A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?
A. Factory restore
B. SecureBoot
C. msconfig
D. diskpart
Answer: C
Q152. A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?
A. Microsoft Store
B. DVD
C. Google Play
D. iTunes
Answer: A
Q153. A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?
A. Dead pixels
B. Flickering image
C. No image on screen
D. Distorted image
Answer: D
Q154. A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO).
A. View the CMD process in Task Manager
B. Type EXIT at the command prompt and press Enter
C. Minimize the CMD box to the taskbar
D. Click the “x” in the top right of the CMD window
E. Select Switch User on the PC
Answer: B,D
Q155. A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair?
A. The technician should replace the power supply
B. The technician should review disposal regulations
C. The technician should check the environment
D. The technician should remove jewelry
Answer: D
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Q156. A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?
A. Adjust the wireless router antennas to 90 degrees clockwise from the current position.
B. Ask the new wireless network owner to adjust the radio power level so it is listed below the company’s network.
C. Set all of the WiFi users’ wireless profiles to automatically connect to the company network.
D. Change the company’s channel to a lower number than the new network’s channel.
Answer: C
Q157. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?
A. chkdsk
B. Degauss
C. Quick format
D. Drive wipe
Answer: D
Q158. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good communications with the customer
B. Maintaining good personal hygiene
C. Avoiding being judgmental
D. Avoid dismissing the customer’s problems
Answer: C
Q159. Which of the following will help to protect an organization from further data exposure AFTER a list of user passwords has already been leaked due to policy breach? (Select TWO).
A. Use multi-factor authentication
B. Require strong passwords
C. Enable file encryption
D. Educate end users
E. Restrict user permissions
Answer: A,D
Q160. A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the
page file setting if using these best practices?
A. 4096MB
B. 8192MB
C. 12288MB
D. 16328MB
Answer: C