Updated Salesforce Certified OmniStudio Consultant Exam (SU21) OmniStudio-Consultant Free Dumps

NEW QUESTION 1
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?

• A. Try Catch
• B. Batch jobs
• C. Chaining
• D. Conditions

Answer: C

NEW QUESTION 2
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

• A. DataRaptor Transform with an interface Map
• B. Aggregation Steps in a Calculation Procedure
• C. Class-based Calculation Procedure
• D. Grouped Calculation Matrix

Answer: D

NEW QUESTION 3
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?

• A. Create new versions of the OmniScripts to collect the address information.
• B. Create a reusable OmniScript to update address information.
• C. Use a DataRaptor Transform to standardize the data format.
• D. Add an address typeahead element to all the OmniScripts.

Answer: B

NEW QUESTION 4
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. DataRaptor Turbo Extract
• B. OmniScript
• C. FlexCard
• D. Integration Procedure
• E. DataRaptor Load

Answer: ABD

NEW QUESTION 5
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
• Enter the company's website
• Enter the account phone number
• Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

• A. Number
• B. Text Area
• C. Telephone
• D. Line Break
• E. Text

Answer: CDE

NEW QUESTION 6
Which OmniStudio tool can be used to invoke scheduled jobs?

• A. Integration Procedure
• B. DataRaptor Extract
• C. DataRaptor Load
• D. Calculation Procedure

Answer: A

NEW QUESTION 7
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

• A. Customer IntellView
• B. Lightning Record Page
• C. OmniScript
• D. FlexCards

Answer: D

NEW QUESTION 8
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

• A. Redirect
• B. Event
• C. Navigate
• D. URL

Answer: C

NEW QUESTION 9
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

• A. Calculation Matrix
• B. DataRaptor Transform
• C. DataRaptor Extract
• D. Calculation Procedure

Answer: AC

NEW QUESTION 10
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

• A. Actions
• B. Custom Styles
• C. Menu elements
• D. Datatables
• E. Newport Design System

Answer: ABC

NEW QUESTION 11
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

• A. DataRaptor Load
• B. DataRaptor Extract
• C. DataRator Turbo Extract
• D. DataRaptor Transform

Answer: D

NEW QUESTION 12
Which three functions are performed by Action elements in OmniScript? Choose 3 answers

• A. Display error messages to the user
• B. Get and update data through APIs
• C. Organize data into multiple pages
• D. Send DocuSign emails for signature
• E. Get and update data in Salesforce

Answer: BDE

NEW QUESTION 13
A company is designing a new console for contact center agents. The cards in the console need to display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

• A. Using card session variables and a single FlexCard with multiple flyouts
• B. Using card session variables and multiple FlexCards
• C. Using card filter and a single FlexCard with multiple flyouts
• D. Using card filter and multiple FlexCards

Answer: B

NEW QUESTION 14
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

• A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
• C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Answer: A

NEW QUESTION 15
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

• A. Add Cancel and Save options for the user
• B. Create child OmniScripts for branched flow
• C. Use the Conditional View property on a Step or Block element
• D. Use the Radio Input property for a Step or Block element

Answer: C

NEW QUESTION 16
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

• A. OmniStudio Action
• B. Calculation Procedure
• C. Calculation Matrix
• D. DataRaptor Transform

Answer: BC

NEW QUESTION 17
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

• A. Input Block
• B. Text Area
• C. Headline
• D. Step

Answer: C

NEW QUESTION 18
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

• A. DataRaptor Post Action
• B. Multi-select Input
• C. Post to Object Action
• D. Radio Input
• E. HTTP Action

Answer: ABE

NEW QUESTION 19
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

• A. Text Block
• B. HTTP Action
• C. Text Area
• D. Select
• E. Multi-select

Answer: ABD

NEW QUESTION 20
......