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Q11. What is the earliest version of Microsoft Office that Microsoft Dynamics CRM 2015 for Outlook supports? 

A. Office 2003 

B. Office 2007 

C. Office 2010 

D. Office 2013 

Answer: C 


Q12. You have a computer that runs Microsoft Dynamics CRM for Outlook. The Offline Capability option is not installed. You need to install the Offline Capability option. You need to minimize the administrative effort required. What should you do? 

A. From the Programs and Features applet in the Control Panel, modify the Microsoft Dynamics CRM 2015 for Outlook installation to add the Offline Capability option. 

B. Remove Microsoft Dynamics CRM for Outlook, reinstall the add-in, and select the Offline Capability check box during the installation. 

C. In Microsoft Dynamics CRM for Outlook, click the Go Offline button. 

D. Run the setup application for Microsoft Dynamics for CRM for Outlook and select the Offline Capability check box. 

Answer: C 


Q13. You are upgrading the Microsoft Dynamics CRM 2013 E-mail Router to Microsoft Dynamics CRM 2015. What should you do first? 

A. Update the EncryptionKey.xml file with the encryption key from the Microsoft Dynamics CRM 2015 organization. 

B. Back up the state files. 

C. Uninstall the Microsoft Dynamics CRM 2013 E-mail Router. 

D. Stop the Microsoft Dynamics CRM Asynchronous Processing Service. 

Answer: B 


Q14. You need to change the base language that Microsoft Dynamics CRM uses. What should you do? 

A. Install and configure the required language pack on all client machines. 

B. On the System Settings page, select the required base language. 

C. Install and enable the required base language. 

D. Contact Microsoft Support to provision a new CRM instance using the same domain. 

Answer: D 


Q15. You have Microsoft Dynamics CRM 2013 for Outlook installed. You enable offline capabilities. The client is currently in offline mode. You must upgrade the client to Microsoft Dynamics CRM 2015 for Outlook. You need to perform the upgrade by using the fewest number of steps. What should you do? 

A. Keep the client offline and upgrade the client. 

B. Bring the client online and then upgrade the client. 

C. Install the latest update rollup for Microsoft Dynamics CRM 2013 for Outlook and then upgrade the client. 

D. Uninstall the Microsoft Dynamics CRM 2013 for Outlook client and then install the Microsoft Dynamics CRM 2015 for Outlook client. 

Answer: B 


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Q16. What is the earliest version of the Microsoft Dynamics CRM for Outlook client that you can upgrade in place to Microsoft Dynamics CRM 2015 for Outlook? 

A. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 12 

B. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 14 

C. Microsoft Dynamics CRM 2013 for Outlook without service packs or update rollups 

D. Microsoft Dynamics CRM 2013 for Outlook with Service Pack 1 

Answer: C 


Q17. Which object is required to use a forward mailbox with the E-mail Router? 

A. an outgoing email profile 

B. an email server profile 

C. a forwarding rule 

D. a queue in Microsoft Dynamics CRM Online 

Answer: B 


Q18. A user has a Basic license for Microsoft Dynamics CRM. For which two objects does the user have read-only access? Each correct answer presents a complete solution. 

A. Leads 

B. Cases 

C. Opportunities 

D. System dashboards 

Answer: B, C 


Q19. Which statement about working offline with Microsoft Dynamics CRM Client for Outlook is correct? 

A. All workflows are processed on the users’s computer while the Microsoft Dynamics CRM Client for Outlook is working offline. 

B. Multiple users that access Microsoft Dynamics CRM Client for Outlook from the same computer can use the offline capabilities. 

C. Reports are run on the user’s computer while the Microsoft Dynamics CRM Client for Outlook is working offline. 

D. The minimum allowed synchronization interval for offline data is 60 minutes. 

Answer: C 


Q20. Which two operating systems support Microsoft Dynamics CRM Client 2015 for Outlook? Each correct answer presents a complete solution. 

A. Apple OS X Yosemite 

B. Windows RT 8.1 

C. 32-bit Windows 7 with SP1 

D. 64-bit Windows 8 

Answer: C, D