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2021 Mar 220-902 exam answers

Q141. Which of the following features of a mobile device operates the touch screen? 

A. Gyroscope 

B. Digitizer 

C. Accelerometer 

D. Geotracking 

Answer: B 

Q142. A customer has made several trouble calls to the help desk and is very irate. The 

technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated? 

A. Communicate status with customer and ensure successful call transfer 

B. Remain on the line until the issue is resolved 

C. Inform the customer that the issue cannot be resolved at this level 

D. Tell customer that patience will be needed 

Answer: A 

Q143. While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder? 

A. cd 

B. dir 

C. md 

D. rd 

Answer: B 

Q144. A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue? 

A. The PC’s Windows firewall is misconfigured 

B. The PC has an incorrect IP address configured 

C. The PC is on the wrong wireless network 

D. The PC does not have remote assistance turned on 

Answer: A 

Q145. A turnstile is an example of which of the following forms of physical security? 

A. Entry control roster 

B. Biometrics 

C. Mantrap 

D. Cipher lock 

Answer: C 

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Q146. The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes? 

A. Windows Updates 

B. Task Scheduler 

C. Event Viewer 

D. Performance Monitor 

Answer: C 

Q147. A technician’s is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation? 

A. Let the call go to voicemail and respond when time permits. 

B. Leave the current appointment to assist the calling customer. 

C. Ignore the call and continue with the scheduled itinerary. 

D. Apologize to the customer and answer the call. 

Answer: A 

Q148. A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform? 

A. Partition the hard drive in Extended format. 

B. Use Windows Update to download the appropriate driver. 

C. Enable Multiboot in the BIOS. 

D. Convert the file system to NTFS. 

Answer: D 

Q149. A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann’s email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred? 

A. Social engineering 

B. Phishing 

C. Spear phishing 

D. Hijacking 

Answer: A 

Q150. DRAG DROP 

Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST. 

Answer: