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2021 Nov a+ 220-802 objectives:

Q291. - (Topic 5) 

A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the control panel. Which of the following should the technician do FIRST in troubleshooting this problem? 

A. Open the printer properties page and send a test print to it. 

B. Clear the print queue of all documents and resend one to test the printer. 

C. Power the printer off and on and send one test document to it. 

D. Check if Use Printer Offline has been selected. 

Answer: D 


Q292. - (Topic 5) 

A new user reports that they are unable to login to the corporate network on their desktop but they are able to access the WLAN from their mobile device. After further inspection, the technician realizes that the wall port is not wired correctly. Which of the following tools would be used to permanently restore network connectivity to the desktop? 

A. Wireless locator 

B. Tethering with mobile device 

C. Punchdown tool 

D. Crimper 

Answer: C 


Q293. - (Topic 5) 

A technician replaced a video card on a desktop PC. The technician powers on the PC to install the device drivers. The PC boots up and goes through the POST, but the screen goes black when trying to boot the operating system. Which of the following steps should the technician perform NEXT to troubleshoot this issue? 

A. Flash the BIOS 

B. Reseat the video card 

C. Boot the PC in safe mode 

D. Replace the video card with a new one 

Answer: C 


Q294. - (Topic 5) 

A user receives an unsolicited email stating that they need to follow a link to change their username and password because their bank account has been compromised. Of which of the following is this an example? 

A. SPAM 

B. Spyware 

C. Phishing 

D. Malware 

Answer: C 


Q295. - (Topic 5) 

When transferring a virtual client from one computer to another, which of the following MUST be checked for compatibility on the host? 

A. IP addressing methods 

B. Hard drive connection types 

C. Processors 

D. Hard drive rotation speeds 

Answer: C 


Improve comptia a+ 220-801 and 220-802 notes:

Q296. - (Topic 5) 

A technician installs another IDE hard drive for more storage space and now when the workstation boots up it displays a message of ‘disk not found’. Which of the following is the MOST likely cause? 

A. The jumper is set to master on the newly installed hard drive. 

B. The jumper is set to cable select on the newly installed hard drive. 

C. The new hard drive is faulty. 

D. The operating system is corrupt. 

Answer: A 


Q297. - (Topic 2) 

Which of the following helps to prevent virus infections from USB flash drives? 

A. Strong passwords 

B. Password protected screen savers 

C. Disabling the guest account 

D. Disabling the autorun feature 

Answer: D 

Explanation: http://support.microsoft.com/kb/967715 


Q298. - (Topic 2) 

Which of the following security threats requires the attacker to be physically located near the target machine? 

A. Shoulder surfing 

B. Social engineering 

C. Phishing 

D. Rootkit 

Answer: A 

Explanation: http://www.lifelock.com/education/id-theft-types/shoulder-surfing/ 


Q299. - (Topic 1) 

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in? 

A. DIR 

B. RD 

C. CD 

D. MD 

Answer: C 

Explanation: http://www.lsi.upc.edu/~robert/teaching/foninf/doshelp.html 


Q300. - (Topic 1) 

A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? 

A. NETSTAT 

B. NET SHOW 

C. IPCONFIG 

D. TRACERT 

Answer: C 

Explanation: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-

us/ipconfig.mspx?mfr=true